Product Policy Terms and Conditions

  • In these Terms and Conditions, "We", "Our" and "Us" means My Healthcare Solutions Private Ltd (My HealthCare) ("My HealthCare"), a company registered in,and its various subsidiaries, which has its registered address at My Healthcare Solutions Pvt Ltd., 602, 6th Floor,Jai Antriksh coop soc ltd, Makwana Road, Marol Naka, Andheri (East) – 400059, Mumbai, Maharashtra -India. We appreciate your business and pride ourselves in offering you the finest health and wellness products. In the event that you order our product or need to return or exchange your product, please see below for important information. Although every attempt is made to ensure that information of our Products is accurate. We do not accept any liability for loss or damage arising from any inaccuracy or omission in or arising from the use of or reliance on the dosage terms of our Products. You should not use our Products to diagnose a health or fitness problem or disease. Use of our Product does not replace medical consultations with a qualified health or medical professional to meet the health and medical needs of you or any other party. You exercise your own judgment when purchasing our Product and we disclaim all responsibility for the professional qualifications and licensing of, and services provided by, any physician or other health provider. We strongly urge you to consult a physician or health professional if you suspect you are ill. Never disregard the medical advice of a physician or health professional, or delay in seeking such advice. Although we will endeavor to ensure that any variations in the specification of the Products do not adversely affect the performance of Products purchased by you. Please note that the Price and availability of the Products are subject to change and we reserve the right to withdraw any Product from sale or to effect change in the Product Price without incurring any liability. By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. For orders over the Phone you would be issued an order confirmation by checking the availability of the products by the Brand Ambassador over the phone and then there would be a second line of confirmation by processing the order and acknowledging the Order Number over the Phone by the Telesales Supervisor. The 2 level Order confirmation is to ensure that the order is placed in the right presence of mind, your fullest permission /approval and your utmost satisfaction. The cooling off period for orders placed over the phone is 30 working days. For orders placed through E-Mail, We will send an Order Confirmation to you by e-mail provided by you. A contract will thus be formed between us and you on our sending that e-mail. The price payable by you will be the price of the product as advertised on our website or informed to you by our Brand Ambassador on the Sales Phone Line at the time of acceptance of your order; except in the case of manifest error when the provisions of paragraph 3 above will apply. The Prices are quoted inclusive of Value Added Tax at the applicable rate but exclude the cost of delivery. Payment to be made by credit card or cheque at the time of acceptance your order. Any refunds payable will normally be made as a credit to your payment card or by a cheque refund. Restrictions apply on the supply of Prescription Only Products in many territories, we strongly urge you as it your responsibility to check with the authorities before placing orders for Products if you are unsure as to their status. Subject to Your Statutory rights, liability for any direct, indirect or consequential loss or damage from use of the Products is specifically excluded by us to the extent permitted by law. We strictly comply with the Data Protection Act 1998 and all other successor legislation and regulations in the performance of our obligations under these Terms. We will add your email address to our mailing list for news and special offers when you place an order with us. If you have provided us with the personal data of another person, you confirm that he/she consents to the processing of his/her personal data and that you have informed him/her of our identity as a Data Controller. From time to time we may make details of our customer database available to carefully vetted third parties who may be of interest to you for marketing purposes. If you wish to remove your address, please send an email to and check that "Remove from Mailing/Telephone list" is in the subject box. For detailed information you may call our customer service helpline on +91–8828824445. These Terms and Conditions shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of India. If any provisions of these Terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.